Returns & Exchanges
At Mysterious, we want you to feel confident in every silhouette you choose, which is why we offer a seamless 30-day return window for all unworn fashion pieces. If your selection doesn't perfectly align with your style, our dedicated team is here to ensure a smooth exchange or full refund.
Initiate Your Request
Visit our online portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging, ensuring all tags are attached and the garments are in their original, unworn condition.
Attach Shipping Label
Download and print the prepaid shipping label provided via email, then securely affix it to the outside of your return parcel.
Drop Off and Track
Hand over your package to any authorized carrier location and use the provided tracking link to monitor your return's journey back to our studio.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing