Frequently Asked Questions
Everything you need to know about the Mysterious experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to monitor your package's journey.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
How do I ensure I choose the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it against our chart, as our cuts range from slim-fit to oversized.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
Are your materials sustainably sourced?
At Mysterious, we prioritize ethical craftsmanship. 80% of our current collection is made from organic cotton or recycled polyester to minimize our environmental footprint.